Last updated: March 2026

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We hope you love your AH HA Project piece. If you are not completely satisfied, you may return your order in accordance with the policy below.

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1. Change of Mind Returns

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item.

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To be eligible for a return:

• The item must be unused

• It must be in its original condition and packaging

• You must notify us within 14 days of receiving the item​

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After notifying us, you have 14 additional days to return the item.

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Return shipping costs are the responsibility of the customer unless the item is faulty.

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2. Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

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Please include:

• Your order number

• A description of the issue

• Photographs of the damage

 

We will arrange a replacement, repair, or refund as appropriate.

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3. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

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Approved refunds will be processed to your original payment method within 14 days.

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Original shipping costs will only be refunded where the item is faulty or incorrect.

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4. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original item and place a new order.

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5. Return Address

Please contact us before returning an item so we can provide return instructions.